FAQs
What types of products do you offer for pets?
At PetNest, we offer a delightful range of pet products, including interactive toys that engage your pet's natural instincts and stylish apparel to keep them looking fashionable. Our collection is designed to enhance the well-being and happiness of your furry friends.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update, and you can monitor your order's journey right from your inbox!
What is your return policy?
We have a 7-days return policy. If you need to return an item, it must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. Just reach out to us at to start the return process.
How long does shipping take?
All orders are processed within 1–3 business days. Once shipped, standard shipping typically takes 7–14 business days, depending on your location. Please keep in mind that shipping times may vary due to external factors.
Do you offer free shipping?
Yes! Occasionally, we offer free shipping promotions, which will be clearly displayed on our website. Shipping costs are calculated at checkout based on your location and order size.
What should I do if my item arrives damaged?
If your item is defective or damaged upon arrival, please inspect it immediately and contact us at . We’ll evaluate the issue and work to make it right for you.
Can I exchange an item?
The fastest way to get the item you want is to return the one you have and make a separate purchase for the new item. Just follow our return process, and we’ll guide you through it!